Shipping policy
Shipping Policy
Order Processing:
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Times:
We offer reliable shipping within the USA:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
Delivery times may vary depending on your location and carrier. Please note that delays can occasionally occur due to unforeseen circumstances, including weather or carrier issues.
Shipping Costs:
Shipping fees are calculated at checkout based on your location and selected shipping method. Occasionally, promotions may include free shipping — details will be specified on the product or checkout page.
Order Tracking:
Once your order has shipped, you will receive a confirmation email containing your tracking information. You can use this to monitor your shipment until delivery.
International Shipping:
We ship worldwide with either Tracked Standard service for Express for an additional cost.
Damaged or Lost Orders:
If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your shipment. We will work with the carrier to resolve the issue and ensure you receive your products.
Questions?
If you have any questions regarding shipping, please contact our customer support team at supps.direct@gmx.co.uk